Privacy Policy

LUVORA operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). LUVORA is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law: contact details including your name, address, billing address, shipping address, phone number, and email address; financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation and other payment details; account information including your username, password, security questions, preferences and settings; transaction information including the items you view, put in your cart, add to your wishlist, purchase, return, exchange or cancel, and past transactions; communications with us including the information you include when contacting customer support; device information including your device, browser, IP address and other identifiers; and usage information regarding your interaction with the Services.
We may collect personal information directly from you when you create an account, visit or use the Services, communicate with us, or otherwise provide personal information; automatically through the Services including through cookies and similar technologies; from our service providers who collect or process information on our behalf; and from partners or other third parties.
We use personal information to provide, tailor, and improve the Services, including processing payments, fulfilling orders, managing accounts, remembering preferences, arranging shipping, handling returns or exchanges, enabling reviews, and creating a customized shopping experience. We may also use personal information for marketing and promotional purposes, such as sending emails, messages, or displaying advertisements based on your activity. Personal information may be used for security and fraud prevention, account authentication, and to detect or investigate illegal or unsafe activity. We also use personal information to communicate with you, provide customer support, comply with legal obligations, respond to lawful requests, and enforce our terms and policies.
We may disclose personal information to Shopify, vendors, and service providers who perform services on our behalf such as payment processing, analytics, customer support, fulfillment, shipping, and cloud storage. We may also share information with business and marketing partners for advertising purposes, with affiliates within our corporate group, when you direct or consent to such disclosure, in connection with a business transaction, or to comply with legal obligations and protect our rights.
The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information submitted may be shared with Shopify and third parties located outside your country of residence. Shopify may process personal information for enhanced features and personalized services. Shopify is responsible for handling requests related to personal data processed for these purposes. More information can be found in the Shopify Consumer Privacy Policy and Shopify Privacy Portal.
The Services may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of such sites. Information shared on public or third-party platforms may be visible to others.
The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority. Parents or guardians may contact us to request deletion of such information if provided.
We take reasonable measures to protect personal information but cannot guarantee complete security. Retention of personal information depends on operational, legal, and contractual requirements.
Depending on your location, you may have rights to access, delete, correct, or receive a copy of your personal information, opt out of targeted advertising, and manage communication preferences. Requests may require identity verification and will be handled according to applicable law. We do not discriminate for exercising these rights.
If you have concerns or complaints regarding personal information processing, you may contact us or your local data protection authority. Personal information may be transferred internationally, including outside your country of residence, using recognized legal safeguards.
This Privacy Policy may be updated periodically. Changes will be posted on this website with an updated effective date.
For questions, requests, or to exercise your rights, you may contact us at contact@luvora.com.