Return & Refund Policy

Return & Refund Policy

At LUVORA, we hope you love your order! But if you’re not completely satisfied, our return process is simple and stress-free.

1. Return Window
You have 30 days from the delivery date to request a return or exchange.
For European Union customers, a 14-day cooling-off period applies.

Items must be unworn, tried on only over undergarments, in original packaging, with tags and liners attached, and free from damage or scents.

2. Return Eligibility
To qualify for a return, items must:

Be in the same condition as received — unworn, unused, unwashed

Have all original tags and packaging

Include your receipt or proof of purchase

3. How to Start a Return
Please contact us first at contact@luvora-life.com before sending anything back.

Do not send returns to the sender’s address on your package — that is not our return address and will delay processing.

Once your return is approved, we’ll email you a return shipping label and detailed instructions. Items sent without approval may not be accepted.

4. Damaged, Defective, or Wrong Items
Check your order as soon as it arrives. If you receive a damaged, defective, or incorrect item, contact us immediately at contact@luvora-life.com so we can make it right.

5. Non-Returnable Items
We cannot accept returns on items that are:

Final Sale products

Showing signs of wear, damage, or missing tags/liners

6. EU 14-Day Cooling-Off Period
For orders shipped to the EU, you may cancel or return your order within 14 days for any reason, without explanation. The same condition requirements as above apply.

7. Refund Process
Once we receive and inspect your return, we’ll email you confirmation.
Approved refunds will be processed to your original payment method within 10 business days. Bank or card issuers may take additional time.

We aim to provide excellent service and make returns as smooth as possible. Need guidance? Contact us anytime at contact@luvora-life.com.